Best Hotel Price Guarantee Details

All hotel bookings are performed through our partner, Booking.com.

We want you to pay the lowest price possible for your product and service of choice. If you find your product or service of choice booked through the Booking.com Platform, with the same Trip conditions, at a lower rate on the Internet after you have made a Trip reservation through Booking.com, Booking.com will match the difference between their rate and the lower rate under the terms and conditions of the “We Price Match”.

“We Price Match” Checklist

• The other offer has to be for the same property and accommodation type.
• The other offer needs to have the same check-in and check-out dates.
• The other offer must have the same cancellation policy and conditions.

When can you not make a claim?

• If the other offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in until after booking.
• If the other offer is part of a loyalty or rewards program.
• If the other offer is a special promotion or deal.

For full details on whether you qualify or to claim a refund, click here.